Customer Service Nightmare at Madeleine Cafe
Madeleine Cafe is a popular hotspot for staff and students of the Sunway campus. Until recently, it was one of my favourites too. However, since the recruitment of the Chinese girl server with a very rude attitude, ordering any food at Madeleines has become a customer service nightmare. Allow me to share with you my most recent experience.
I went to order a Beef Bolognese for brunch, and asked for "plain bolognese, no salad, no cheese, just pasta and bolognese, please". The server girl said okay, took my cash and processed the order. Half an hour later, the beef bolognese comes with cheese and salad. I sent it back, asking the waiter to have it changed as I cannot eat cheese, and I don't like salad. He sent it back and the server girl thought she'd take it upon herself to argue with me, saying that I did not say, "no cheese", when I specifically said so. She was so insistent, she tried to make me eat the pasta. I refused to kill myself with cheese I cannot eat, and so asked for a refund if it was not possible to make it. She refused and said she would tell the chef to make it. Afterwards, she laughed with her colleagues and gave me a side look, saying, "no beef also". That was very unprofessional and inappropriate. I hope that Madeleine Cafe switch her role to some back office role where she isn't facing people in the front line of customer service, since her attitude is not suitable for the role.
Furthermore, the taste of the bolognese was nothing special. For RM13, I would expect better quality. The pasta was dry and the bolognese lacked meat. I suspect the server girl was deliberately trying to give me less because I asked for the change. This is incredibly bad, and I hope other customers don't have to tolerate the same nightmare as me.
I would appreciate it if Madeleine Cafe gave me some sort of compensation for the bad service as it has really stressed me out and ruined my mood for the day. Thanks.
